FAQs

 Frequently Asked Questions (FAQs)

🚚 SHIPPING & DELIVERY

Q1: Do you ship to all states of Malaysia?

Yes! We ship to all states across both Peninsular Malaysia (West Malaysia) and East Malaysia (Sabah & Sarawak).

Q2: How long will it take for my order to arrive?

Because we ship directly from our fast global manufacturing partners to keep prices low, delivery to Malaysia is super fast and usually takes only 5 to 10 business days. You will receive a tracking number as soon as your order is shipped.

**Q3: Are there any hidden shipping fees ?

No hidden fees! The price you see at checkout is final. 

💳 PAYMENTS & ORDERS

Q4: What payment methods do you accept?

We accept all major credit/debit cards, Apple Pay, Google Pay, and secure local Malaysian payment methods including FPX online banking and popular local e-wallets.

Q5: Can I change or cancel my order?

If you need to change or cancel your order, please contact us at shopymemoey@gmail.com  within 1 hours of placing it. Once an order has been processed and shipped out, we unfortunately cannot cancel it.

 

📦 RETURNS & REFUNDS

Q6: What is your return policy?

We offer a friendly 07-day return policy. If your item arrives damaged, defective, or incorrect, contact us with a photo, and we will arrange a replacement or refund for you.

Q7: How can I track my package?

Once your order ships, we will email you a tracking link. You can use that link to monitor your package's journey straight to your doorstep.